Contract conditions

The USER may exercise the right of withdrawal during the fourteen (14) calendar days following the date of purchase, in accordance with the provisions of current regulations, as long as they have not used the contracted service.

However, the right of withdrawal described in the previous paragraph will not apply in the case of purchasing tickets for shows, lotteries, raffles or any other events once they have been held. Plans for getaways, restaurants or leisure activities that have a specific execution date or period determined in the offer cannot be returned either. In the case of getaways, when they do not have a specific execution date or period determined in the offer, the right of withdrawal may be exercised in the terms of the previous paragraph as long as the USER has not proceeded to contact the establishment to make the corresponding reservation, in which case it would have to be in accordance with the terms and conditions set by the establishment in question. However, once the cancellation of a reservation has been accepted by an establishment, the USER could, if they were still within the legal withdrawal period, exercise said right.

The USER may withdraw from the contracted services and, depending on how far in advance the cancellation occurs, has the right to the following refund:

Up to 15 days before departure: 90% refund

Up to 10 days before departure: 85% refund

Up to 3 days before departure: 75% refund

Up to 48 hours before departure: 70% refund

Up to 24 hours before departure: 50% refund

Within 24 hours prior to departure: refund 0. Except for reasons of force majeure, which must be documented.

If the consumer does not show up at the scheduled departure time, he or she will not have the right to any refund of the amount paid, unless otherwise agreed between the parties.

In the event that Avanzatour cancels the activity or service for any reason not attributable to the consumer, the consumer will have the right to a refund of the amounts paid, or to carry out the service or activity on another day.

There will be no obligation to compensate the consumer when the cancellation of the activity or service is due to reasons of force majeure, understood as those circumstances beyond and unforeseeable to the control of the company (including weather conditions), the consequences of which could not have been avoided despite having acted with due diligence. In this case he will receive a voucher for the same amount paid, to exchange it on another date throughout the season or a refund of the amount paid.

The USER, to exercise the right of withdrawal, must notify their decision to withdraw from the contract through an unequivocal statement sent by email to the address info@avanzatour.es. You will need to indicate the email address used for the purchase and the coupon bonus code. To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires. Avanzatour S.L. will respond to the USER within a maximum period of seventy-two (72) hours specifying the precise instructions to carry out the return of the same.

Avanzatour will make the full refund without charge of the amount of the leisure offer in the same account used by the USER to pay for it and, in any case, no later than fourteen (14) calendar days from the day on which that Avanzatour has been informed of the USER's decision to withdraw.

Return of the service/product: any claim for lack of shipment or error in the same will have to be notified within a maximum period of 7 days from the date of departure.

The client will not have the right to request a refund if they have not reported the error/defect by sending an e-mail to the company through written contact at info@avanzatour.es within 24 hours before the departure to inform us of the problem. .